Frequently Asked Questions
Professional, Reasonable, Reliable
West Coast Movers
Q: How can I save costs during my move?
​Being as organized as you can, having boxes ready and labelling your items with green painters tape are a few simple ways to save costs and be ready for the movers. ​​​​
Q: How can I know the cost of my move?
​3-4 weeks prior, RC MOVERS likes to come do an assessment of your property. We charge by the hour and fuel, not by weight, which makes it easier to give you an estimated price.​​​​
Q: Will there be unexpected costs?
​There should be no unexpected costs during your move. We try to communicate everything via email or text during your move set up. If this doesn't happen, it's a lack of communication.​​​​
Q: How accurate our your estimates?
​We like to be within $200 of the estimated price we give you on your assessment. However, if things are missed or things take longer due to miscommunication, the price can either go up or down.​​​​
Q: Can my kids hang out and watch?
​We don't mind if your kids want to watch the move; we understand the curiosity. However, please understand we have a job to do and if they get in the way, it might delay us or slow us down. ​​​​
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**Children must be supervised by someone over 16 years old at all times.
Q: Will my furniture end up in the correct room?
​Yes, we always put everything in the room you want it in. Best way to make sure we do, is to label furniture with green painters tape and doorways (in the new house) so we know where to go.​​​​
Q: Are Mattress bags used during the move process?
Mattress bags are only required when moving long distances. In 25+ years, we've never had an issue not using them during local moves.
If you want mattress bags, you must purchase them yourselves and have them on stand-by so we can put them on your mattresses before loading.​​​​
Q: Can I keep food in my fridge and freezer during the move?
​Yes. However, you must box the food first and then put them back in the fridge or freezer afterwards. ​​​​
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**If you're moving into Storage, please take your food out and drain/dry your fridge or freezer.
Q: What do I do with my prized possessions?
We recommend taking these items in your personal vehicle, if they are small enough. Otherwise, RC MOVERS wraps and blankets everything as it enters the truck and it will be safe there.
**Please note, we do not take jewelry boxes.​​​​
Q: Can you still move me if the weather is bad?
​Yes. On terrible conditions, we might see if we can change the move date to a nicer day. If that's not possible, we will find a way to work around the weather.
Q: Should I tip my movers?
​This is entirely up to you. If you feel they deserve it, we appreciate the kind gesture.​​​
Q: Do you move pianos?
​RC MOVERS does not move just pianos. If you have a Stand-Up piano moved within your move, we can move them as long as we have the proper team.
**We do not move Grand Pianos.​​​
Q: Can I ride with you in the truck to my new location?
​Unfortunately, no. Legally, you are not allowed to ride in our moving truck for Insurance reasons. If you need a ride to your new location, please call an uber.​​​​
Q: What should I do with my hazardous items?
​We cannot legally take hazardous items in the truck. We ask kindly that you take these items in your vehicle with you, or find another way to transport them. ​​​​
Q: What can I do if I'm on a limited budget?
​We can discuss payment plans with you if necessary. Otherwise, we recommend telling Darren when you book that you have a limited budget. Just understand that if we're on a limited budget, we may not be able to take everything required in your house.​​​​
Q: What do I do with my hanging pictures if they don't fit in boxes?
​If your paintings don't fit in a box, we can take them and cover them in the truck. However, paintings over $300 must be taken with you in your vehicle.​​​​
Q: Do I need to empty filing cabinets?
​Yes. 4-Drawer or 2-Drawer filing cabinets must be emptied into Bankers Boxes for your move. ​​​​
Q: Should I empty my dressers?
Yes. We prefer if dresser drawers are emptied (if able), as it is easier for the crew to carry the dresser down the stairs or to the truck. ​
Q: How will RC MOVERS know what to take and leave behind?
If you have items that are staying in the house, please mark (with green painters tape) either the furniture that we're taking or that of which is staying. ​​​​
Q: Will RC MOVERS arrange my furniture for me in my new home?
​Yes! We want to make sure you're comfortable before we leave, so we can definitely do that for you.
**If you are trying to save time, this usually adds at least 30 minutes to our hourly rate.​​​​
Q: Can RC MOVERS take furniture to the landfill for me?
​Yes. However, the landfill will charge us to do so. We will add that to the bill when the move is over.
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**If you're trying to save money, we can load it onto your pick-up instead for you to dispose of. The landfill charges $50-80 for big trucks, and less than $20 for personal vehicles.