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Trusted Okotoks Movers for local and long distance
moves across Alberta, BC, and Saskatchewan
Frequently Asked Questions
Q: How can I save costs during my move?
A: Being as organized as you can and having boxes ready and labelling your items with green painters tape are a few simple ways to save costs during your move.
Q: What areas do RC MOVERS serve?
A: RC MOVERS serves all of British Columbia, Alberta, and Saskatchewan. Although we usually stay around Okotoks and the Calgary metro area.
Q: How far in advance should I schedule my move?
A: As soon as you know when you're moving, you should give us a call. In our busy season season (April - October), we can be booking up to 2 months ahead.
Q: How is the cost of my move determined?
A: The cost of your move is determined by how long it takes to drive from our yard in Okotoks to returning to our yard in Okotoks. Other factors -- such as fuel -- will be included depending on your location.
Q: Do you require a deposit before I move?
A: A deposit is only required when moving long distance. For local moves, a deposit is not required.
Q: Do you offer any sort of discounts or promotions?
A: Yes. RC MOVERS does offer senior rates, along with a small discount if we move you twice within 3 months (or 90 days).
Q: Are there items you won't move during my move?
A: Yes. We don't have rounded televisions, artwork over $500, pianos of any kind or anything flammable.
Q: What should I do if something is damaged during my move?
A: Tell Jason, Ruben, or Darren right away, but the crew will tell you if something happens. Please understand that after 07 days, if you haven't reported any damage, RC MOVERS isn't liable for damages.
Q: Are there any hidden fees I should be aware of?
A: No. As long as you communicate back and forth with our head office, there is no hidden costs to worry about. If you're worried, ask us for a break down on the costs to help ease your mind.
Q: Do you offer in-home and virtual assessments?
A: Yes. If you live within 100 kilometres of Okotoks, we offer in-home assessments free of charge. Beyond that, a fuel fee is charged or you can email a list or pictures to r.c.movers99@gmail.com. Virtual assessments are also welcomed.
Q: What is your cancellation or rescheduling policy?
A: If you're moving local, you can cancel up to 24 business hours before your move date. If you cancel after this, you'll be charged a 3 hour minimum base charge.
Q: Can you move my car if I'm flying to my new destination?
A: Yes. RC MOVERS can either bring the vehicle in their moving truck (equipped for vehicles) or have one of our crew members drive it for you.
Please note if our crew drives it for you, your insurance must know in advance.*
Q: Do you offer short-term or long-term storage?
A: Unfortunately, no. We can hold it for a night if necessary in the truck, but anything longer would have to be at a local Storage Facility in or around the Okotoks area.
Q: Do you provide junk removal or donation drop-off services?
A: Yes. Donation items can be done under our 3 hour minimum base charge (if not included in your move). The landfill will charge $60 to $100 depending what you want thrown away, however, so be cautious on that extra charge.
Q: Can I leave items in my dresser drawers?
A: No. We prefer if you can take items out of any drawers. It's easier to move the item that way, and we'll likely remove the drawers from the base regardless.
Q: What should I do if my moving date changes last minute?
A: Call us immediately. If we can still help you, we will but often times we book more than a month ahead.
Q: Will RC MOVERS still show up if the weather is bad?
A: Yes. We might be delayed, but will have our head office call you if that's the case.
Q: I haven't used movers before. Should I tip them?
A: You don't have to, but we don't mind if you do. If you'd like to tip altogether, then you can send it with your e-transfer. If you want to tip individually or one crew member only, pull them aside and do it that way.
Q: Can my kids watch the movers or should they stay out of the way?
A: They can watch, but they need to have someone over 16 years old watching them at all times.
Q: Can RC MOVERS disassemble and reassemble my furniture?
A: Our rule of thumb is, if we disassemble the furniture, we will reassemble it as well. If you disassemble it beforehand, we'll let you put it back together.
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