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FAQ

Moving can seem like a daunting process. Check these frequently asked questions or contact us with any concerns.

  • Q: What can I do to keep costs down during my move?
    A: Using green painters tape to label furniture, boxes, and doorways (at the new house) is definitely a cost affective way to save money. This way, we won't need to wear your name out when we're bringing your furniture and boxes inside. Without asking each time where something is going, you can save up to an hour of billed time on the invoice.
  • Q: How is the cost estimate determined on a move?
    A: When we come in for an estimate, we will talk about three things: travel time from the yard in Okotoks to when we return, fuel costs after a certain amount of travelling, and the hourly rate dependant on two or three (or more) men and a truck. As most companies, we do charge from when we leave our yard in Okotoks to once we return, charge a 3 hour minimum starting when we leave the base, and charge for fuel after a certain kilometre is reached. For those moving Province to Province, we also do charge other fees that can be discussed during the estimates.
  • Q: Is labour the only moving cost I will experience?
    A: Labour represents the majority of the moving expense, however, you should also budget for packing supplies, boxes, tape, bubble wrap, pads, etc. These supplies you can get at: Home Depot, Staples, Storage Facilities and similiar places in your area.
  • Q: Are there any "unexpected" costs I should be aware of?"
    A: Generally, unexpected costs result from a breakdown in communication between the customer and the moving company. Do not be in a rush when you are booking your move. Taking the time up front to talk to office staff will make both parties better aware of the situation they will encounter on moving day. For example, have you remodeled since you moved in? If so, some of the furniture that went in originally may not come out the same way. Have you purchased any furniture that had to be assembled in your home? Things like this may help in a big way to avoid "unexpected" costs.
  • Q: How accurate will the cost estimate for my move be?
    A: No moving company will know exactly how long your move will take, though being in the business for over 20 years, we have a rough idea. Usually, when providing an estimate, we try to be within an hour (give or take) of the estimated cost. If things are added between the estimate day and the move day, talk to office staff to determine what price adjustments need to be amended.
  • Q: Should I tip my movers?
    A: This is completely up to you! It is not required, but if you want to show your apprecation, then you are definitely welcome to do so. Thank you!
  • Q: I have a Piano. Is that something you can move?
    A: Stand-up Pianos are always a debatable question. In order for a yes or no answer, we would have to see it either in person or through pictures. If we are able to move it, it is an extra charge depending on where the piano is in your house and where it is being moved to.
  • Q: Can my kids "hang out" and watch the move?"
    A: As long as they are supervised, your children are most welcome to "hang out" while we load or unload your possessions. We do ask respectfully that they try not to get into our way of course, as it could slow us down.
  • Q: Can the movers transport my pets?
    A: Unfortunetly, there is no safe place in the moving truck for pets to ride. They cannot be transported in the cab for insurance reasons, and the box of the truck is inappropriate due to lack of climate control and the danger posed by potential shifting of heavy objects. Generally speaking, moving day is traumatic for most pets. The best way to ensure their safety during the move is to secure them at a neightbors, friends or in a professional kennel if nessisary.
  • Q: Can I ride in the cab of the moving truck with my movers?
    Unfortunetly for insurance reasons we cannot transport customers in our trucks. Sorry for any inconvenience.
  • Q: What should I do with my household plants & garden shrubs?
    A: Such items can be moved if properly packed, but professional movers will not insure live plants as they can be traumatized by motion, temperature extremes or transport time in the moving truck. At the end of of the day, we prefer if you have the ability to move live plants yourself, you please do so. If you can't, we are able to though can't guarantee they will survive the trip from Point A to Point B.
  • Q: What should I do with hazardous items?
    A: Even professional movers are not legally allowed to move items such as: propane tanks, firearms (unless properly licensed) and aerosols. It may be better to dispose of such dangerous items than to try and move them to your new home. Alternatively, you may wish to simply secure them in a safe place on moving day. Additionally, make certain to empty the gas out of any gas-operated items. (e.g, lawnmower, weed wacker, etc.) prior to the move date.
  • Q: I have some items I'd like to keep, but they won't fit in my new home. Should I store them?"
    A: If your items don't fit in your new home but you're only living there for a finite period and have plans on moving sooner rather than later, storage may be appropriate. Or, if your items are high-value, you may wish to store them. If your items are older or less valuable, consider the monthly cost of storage vs. the replacement cost of said items. Which option is more cost-effective?
  • Q: I want to do some packing & moving of small items before the movers arrive. What areas would be most helpful?
    Focus on packing, not moving. Don't waste time trying to move these items yourself. Rather, focus on packing boxes so when the help arrives, you are ready. You should prioritize your preparation into these three areas: 1) Sorting and disposing of unneeded items through garage sales, donations to chartiable organizations, or gifts to friends and family. 2) Pack non-breakables and areas you don't use often, such as basements, garages and attics. 3) If you have time remaining to move some items yourself, focus on: pets, plants, pictures, collectibles and highly sentimental items.
  • Q: I am on a limited budget, and can only afford to hire professional movers for a portion of my move. What do I do if the estimate comes in at a higher price than I was hoping to pay?"
    A: We only work by the hour, and your estimate is just that....an estimate. The more prepared you and the less we have to do, the less you have to pay. There is a few things to help: 1) Label all boxes on the top, so we can see exactly where each box is going without looking which side the label is on. 2) Have furniture taken apart and ready for us. We can do this as well, but you pay less if it is completed already. 3) Take small items yourself, so we can focus on the larger items. This will save lots of time and money for your benifit. 4) Ask us! We always have different ways to help make your move as least stressful as it can be.
  • Q: What can I do to ensure that my belongings end up in the correct room?
    A: Pick a labelling system and use it consistently. You can either colour code your belongings or simply just use green painter tape to mark everything (e.g, living room, kitchen, Master Bedroom, etc.) It is best if boxes are labelled on the top, and not on the sides.
  • Q: What do I do with pictures if they don't fit in boxes?
    A: Nine times out of ten, pictures won't fit properly in boxes unless you can specific boxes for them. However, if you place each picture side by side in a box that remains open, that is okay. For the larger, non-boxable pictures, we do wrap them and place them in a secure location in the truck for its transport.
  • Q: I've got a lot of paperwork in my home office. Do I need to empty out my filing cabinets?
    A: Yes, it would be best if all filing cabinets are emptied as best as they can be. If only one drawer is full or half full, you should be already with leaving paperwork in the cabinet.
  • Q: What do I need to prepare my appliances for the move?
    A: The moving crew will prepare these items for the move. However, you should make certain that your appliances are empty prior to the move. Additionally, movers are not electricians or plumbers. You need to arrange for the appropriate professional to disconnect your appliances prior to the arrival of RC MOVERS. **Most importantly, Movers are not legally licensed to disconnect gas.
  • Q: Do I need to buy mattress bags for the mattresses or are they covered in the truck?
    A: Mattress covers are certainly helpful when moving long distances, and if you have them ready, we can definitely put them on the beds if you don't have them on prior to our arrival. If you are moving locally, bags are up to you and we would happily move them with or without covers. Additionally, all furniture--including mattresses/boxsprings--are covered and blanketed on the truck, no matter the destination.
  • Q: Do I need to empty my dresser drawers?
    A: Yes, if you could empty dresser drawers, that would be preferred.
  • Q: How will RC MOVERS know what items to take and what to leave behind?
    A: Keeping the lines of communication open with your moving crew is critical during both the packing and moving process. If you have some items that should stay behind at your hole home, and some that go to your new home, you must clearly mark which is which. In order to avoid inadvertently leaving something behind or discarding a valuable item, your moving crew will move ALL items in your home, unless instructed otherwise. It is your responsibility to walk through your old home and do a final check for any overlooked items before the moving truck departs for your new home.
  • Q: What should I do with the food in my refrigerator/freezer and other perishable items?
    A: If you can box up the food and place said boxes back in the Refrigerator/Freezer, that is all we need! When we come for the Fridge/freezer, we will simply remove the boxed food items to bring the fridge/freezer to the truck and then place the boxes of food back in. If you are moving into Storage or long distance, coolers for you to take yourselves are best for the perishables.
  • Q: Can RC MOVERS arrange the furniture to my liking in my new home?
    A: Absolutely. However, please remember that you are being charged by the hour from when we leave our yard to once we return. So a significant amount of time spent rearranging furniture will add to the total cost of the move. Having a plan in mind before arriving at your new home will save a lot of time, and money.
  • Q: I've got a few prized possessions that I want treated with extra-special care. How can I guarantee this?
    A: For your own peace of mind, we do not move Jewelry and other small valuables. Such as these should be transported in your personal vehicle. As for larger valuables, have them pointed out to our moving crew. Awareness breeds care, and you should feel confident that our team will pay special attention to any items you have designated as having high monetary or sentimental value.
  • Q: If I have items I absolutely need on move day, should I point them out to my crew?"
    A: With essentials such as medication, cosmentics, toiletries, a change of clothing, bed linens and towels that will be needed upon entry of your new home, you may wish to transport them yourself in your personal vehicle. Alternatively, mark these boxes or bags (linens, beddings, etc) and draw them to the crews attention giving them specific instructions as to where to place the boxes or bags in your new home.
  • Q: I'm scaling down down to a smaller home and I know my furniture will all fit. Does that mean I'm all set?
    A: Unfortunately, possibly not. Many people overlook the space that smaller items take up. Items such as: knickknacks, photos, CD collections, books, spare clothes, etc. If in doubt, you may wish to consult with an interior decorator or other professional with experience in evaluating space in your new home.
  • Q: Can RC MOVERS dispose of excess trash from my home?
    A: Yes, but there is a charge for items taken to the dump; both for labour involved in driving to and from the dump, as well as a disposal fee imposed by the management of the waste disposal location. Often times, it is cheaper for you to ask us to load your unwanted items into your personal truck for you to drive to the dump yourself. This would save you to paying us for time.
  • Q: Is it possible to move during inclement weather conditions?
    A: While it may be more pleasureable to move on a warm, sunny day, professional movers are prepared to move during: rain, sleet, snow, sun or hail. They come equipped with supplies to keep your belongings safe from the elements. However, in an effort to keep costs down, you may wish to shovel or rake or otherwise clear the access in preparation for our arrival rather than paying us our hourly rate to remove such obstacles. **Please note that on extreme cases of weather, we may be delayed or if possible switch dates to a better one.**
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